Return policy

1. Return period and conditions: Within 14 days from the date of receipt of the goods by the customer (including the day of receipt), if the goods remain in their original condition and have not been used, you can apply for a return without reason. The returned goods must remain in the state when they were sold, including but not limited to unwashed and unmodified, and all labels and accessories must be intact.

2. Return process: We've made the return process as simple as possible for your convenience. Contact our store customer service email, support@amanicz.com, or your account order page to initiate a return application and explain the reason for the return in detail. We will complete the review within two days of receiving the return application and email you the results. After the review, please return the goods according to the return address and logistics suggestions provided. Please keep the express delivery number as a return certificate.

3. Refund processing: We understand the importance of your time and money. After receiving and checking the goods, we will process a refund to the original payment channel within 3-5 working days.

4. Freight: We want to be transparent about our policy. Our store will bear the round-trip freight if the product has a quality problem. After verification, without quality problems, the customer will bear the round-trip freight. We believe in fair and transparent policies for all our customers.

We promise to do our best to provide you with a satisfactory shopping experience and the most excellent convenience during the return and exchange process. If you encounter any problems or questions during the return and exchange process, please contact our customer service department at support@amanicz.com; we will serve you wholeheartedly. Thank you again for your support and trust in our store!