Return Policy
1. Return period: We provide no-reason return service within 15 days from the date of receipt of the goods (except for specially customized goods, which will not be returned unless there are quality problems).
2. Return conditions: The goods must be in brand new condition, unwashed and unworn (except for trying on), and all labels and tags must be intact. Complete packaging, including but not limited to the box, dust bag, accessories, etc. Of the product itself. Valid proof of purchase, such as order number, invoice, etc., is required. There is no need to bear return fees for returns due to quality problems with the product itself.
3. Return process:
1. Apply for return: Log in to your account, select the product to be returned in "my orders", click "apply for return", and fill in the reason for the return and related information.
2. Review confirmation: We will review your request within 24-48 hours after receiving the return request. After passing the review, you will receive the return address and next-step instructions.
3. Return the goods: Please follow the instructions to return the goods in a traceable manner and keep the delivery receipt.
4. Product inspection: After receiving the returned goods, we will inspect them. Once the return conditions are confirmed, the refund process will be initiated.
5. Refund processing: Refunds are usually completed within 5-10 working days after we confirm the condition of the goods, and the refund method will be consistent with your payment method.
4. Notes: Returns for non-quality issues may require you to bear the return shipping costs. Special promotion items (such as clearance, and limited-time discounts) may follow specific return rules, please read the event details carefully when purchasing. We reserve the right to charge a certain percentage of handling fees for returns due to personal reasons (such as unsuitable size, or dislike of color).
5. Customer service: If you encounter any problems during the return process, please contact us through the following methods: Email: amanicz@hotmail.com contact our online customer service.
We value every customer's feedback and suggestions, and the relaxing team will wholeheartedly provide you with satisfactory service.