Shipping policy

1. Delivery range and cost: We strive to make your shopping experience as convenient as possible. Our delivery services cover most parts of the world, and the specific freight is calculated based on the delivery address, weight, and volume of the goods. During checkout, the system will automatically display the total order amount, including the freight. For specific areas, there may be additional freight or special conditions. We encourage you to check these details carefully before placing an order to ensure a smooth delivery process.

2. Delivery method and timeliness: Under normal circumstances, we will process the shipment within 1-3 working days after the order is confirmed and paid. The actual delivery time is subject to the logistics company's transportation efficiency. Generally, the domestic delivery time is 3-7 working days, and the international delivery time may be longer.

3. Package tracking: We want you to feel in control of your order. Once the order is shipped, you will receive an email or SMS with a tracking number. This allows you to check the package status at any time, giving you peace of mind about the whereabouts of your order.

4. Signing notice: Please check the integrity of the outer packaging on the spot when receiving the package. If any damage is found, please do not sign for it and contact our customer service immediately. If there are any problems with the product found after signing for it, please get in touch with us within seven days of receipt and provide relevant photos or video evidence for processing.

5. Delay and loss: We will actively assist in the inquiry and provide solutions if the delivery is delayed due to logistics reasons. If the product is lost during transportation, we will resend it to you or offer a full refund after confirmation.

6. Delivery instructions for special periods: During holidays, large-scale promotions, or other force majeure factors, the delivery time may be extended. Please understand.

7. Return and exchange delivery: For the delivery arrangements for returns and exchanges, please follow our [Return policy], which contains detailed return and exchange procedures and freight responsibilities.